Privacy Policy and Data Protection of Rentmote

At Rentmote, we value our users' privacy and understand the importance of protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, and protect the personal data of those who use our platform.

By using Rentmote, the user accepts the practices described in this policy and the processing of their data in accordance with applicable data protection legislation.

This policy shall apply whenever the user uses our services, completes contact forms, registers an account, or provides personal information through the platform.

1. Our Commitments

  • ✔ To respect our users' privacy and process their personal data only with their consent or when a legal basis permits it.
  • ✔ To collect only the information necessary to provide our rental management and property management services.
  • ✔ To protect information through technical and organizational measures aimed at preventing unauthorized access, loss, alteration, or misuse.
  • ✔ To never sell or commercialize our users' personal data under any circumstances.
  • ✔ To retain information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

2. Data Security and Privacy

The user is responsible for providing truthful, accurate, and up-to-date information during registration and use of the platform.

Rentmote implements reasonable security measures to protect the confidentiality, integrity, and availability of stored information. However, no electronic transmission or storage system can guarantee absolute security.

Our team periodically reviews security measures to maintain an adequate level of protection against threats and unauthorized access.

3. What Data We Collect

Depending on the use of the platform, we may collect:

  • First and last name.
  • Email address.
  • Phone number.
  • Account information.
  • Data related to properties, contracts, and tenants.
  • Payment and billing information.
  • Technical device information (IP, browser, operating system, and activity logs).
  • Any other information the user decides to voluntarily provide.

4. Purpose of Data Processing

Personal data will be used to:

  • Create and manage the user's account.
  • Manage properties, contracts, and tenants.
  • Process payments and billing.
  • Provide technical support.
  • Send service-related communications.
  • Improve Rentmote's performance through statistical analysis.
  • Comply with legal and regulatory obligations.

We will never use personal data for purposes incompatible with those for which it was collected.

5. User Rights

The user may exercise the following rights at any time:

  • Access their personal data.
  • Request rectification of incorrect or outdated information.
  • Request deletion of their data when applicable.
  • Request restriction of processing.
  • Object to the processing of certain data.
  • Request data portability when applicable.
  • Withdraw consent granted for certain processing activities.

Requests may be made through the contact channels enabled by Rentmote and will be handled in accordance with current legislation.

6. Sharing Data with Third Parties

Rentmote will only share personal information when:

  • It is necessary to provide the service (for example, infrastructure providers or payment processing).
  • A legal obligation exists.
  • The user has given their consent.

All our providers must comply with appropriate data protection standards.

7. Data Retention

Personal data will be retained only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, or enforce our rights.

Once that period has ended, the data will be securely deleted or anonymized.

8. Cookies and Similar Technologies

Rentmote may use cookies and similar technologies to:

  • Maintain the user's session.
  • Remember preferences.
  • Analyze platform usage.
  • Improve the browsing experience.

The user can configure their browser to reject certain cookies, although this may affect some service functionalities.

9. Information Security

We apply technical and organizational measures aimed at protecting personal information, including:

  • Encrypted connections (HTTPS/TLS).
  • Access control to information.
  • Backup copies.
  • Security incident monitoring.
  • Periodic updates of our systems.

10. Changes to this Policy

Rentmote may update this Privacy Policy when necessary to adapt to legal, technical, or functional changes.

The most recent version will always be available within the platform, indicating its date of update.